Mary Portas: Secret Shopper
Originaltitel: Mary Portas: Secret Shopper
TV-bolag: Channel 4
Längd per avsnitt: 60 min min
In this brand new series, Mary Portas has changed sides - rather than helping businesses to maximise profits, shes now championing the shopper and battling to get Britains biggest chains to put customers first. Mary believes that Britain is cowering under a cloud of poor customer service and that weve never had it so bad. By using the stealth weapon of secret shopping, she exposes shoddy customer service and uses the evidence to give company bosses a wake-up call. And, with the help... (TheTVDB)
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Mary turns her attentions to poor service in the `fast fashion sector.
She needs a chain that is willing to let her show them how to give their shoppers the service they deserve. Up steps Chris George, MD of swiftly expanding fast fashion chain Pilot.
Pilot has 44 shops, with more in the...
Mary Portas goes undercover in the world of sofa superstores, revealing an industry that puts sales commission - and not shoppers - first.
Weve all seen the adverts for Bank Holiday sofa sales, but do the superstores really offer a good deal? Marys covert cameras reveal the sales techniques...
Mary explores the infuriating world of mobile-phone retailers.
Mary plans to start a revolution in the phone shops. Her secret cameras reveal them to be one of the least user-friendly retail environments on the high street. Staff bombard you with technical information that has little to do with...
Mary wants to start a revolution in the world of estate agents.
Buying a house is the most important purchase of our lives, but Mary thinks estate agents have been letting us down in a big way. Last year complaints rocketed by 40% and Marys secret cameras show why.
Estate agents are caught with...